Refund policy

Damaged, Defective or Incorrect Products

If you receive a product that is damaged, defective, misprinted, or different from what you ordered, please contact us within 7 days of delivery.

To help us resolve the issue quickly, please provide:

• Your order number
• Clear photographs of the product and the issue
• An unboxing video showing the product and original packaging

After verification, an eligible defective, damaged, or misprinted product may be replaced. If a refund is approved, it will be processed to the original payment method.

Wrong Size or Change of Mind

As our products are made-to-order, we do not accept returns or exchanges for products that are correctly fulfilled but are no longer wanted, including wrong size selection, change of mind, or personal preference.

Please check the size chart carefully before placing your order.

Order Cancellation

Orders can be cancelled within 2 hours of placing the order, provided the order has not entered production.

To request a cancellation, please contact us as soon as possible after placing your order at [aithiya.store@gmail.com] with your order number.

Once your order has entered production, it cannot be cancelled because our products are made to order.

If an eligible cancellation is approved, the refund will be processed to the original payment method. Refund processing times may vary depending on your payment provider.

Refunds

If your refund request is approved, the eligible refund will be processed to the original payment method. Processing time may vary depending on your payment provider.

Shipping charges may be non-refundable for eligible cancellations where the order has already incurred shipping or fulfilment costs. However, if the product is defective, damaged, incorrect, or the issue is caused by an error in fulfilment, we will review the order and provide an appropriate resolution.

Delivery Issues

Please ensure that your shipping address and contact details are accurate when placing your order.

If an order cannot be delivered because of an incorrect or incomplete address, recipient unavailability, refusal to accept the order, or other customer-related delivery issues, additional charges may apply if reshipping is requested.

Product Variations

Our products are digitally printed, and slight variations in colour between your screen and the final printed product may occur. Such minor variations do not constitute a defect.

Similarly, minor measurement variations within the manufacturer's standard tolerance may occur.

How to Contact Us

For return or refund requests, please contact us with your order number and relevant photographs or videos so that we can review the issue and assist you.